I’m not listed on the directory.
Please check the management portal. It will show you what the issue is, and then you can check this article for guidance.
My profile picture does not show up.
Profile pictures above 2 megapixels or 1.5MB are not supported to not heavily impact client performance.
My profile picture is not animated.
This is intentional. Animated profile pictures may be annoying or distracting for most users, so they are converted to a static image.